Terms and conditions

CIS DISCLOSURES

Collective investment schemes in securities are generally medium- to long-term investments. The value of participatory interests or the investment may go down as well as up. Past performance is not necessarily a guide to future performance. Boutique Collective Investments (RF) (Pty) Ltd (the manager) does not provide any guarantee, either with respect to the capital or the return of a portfolio. The manager has the right to close certain portfolios to new investors, in order to manage it more efficiently, in accordance with its mandate. Collective investment schemes are traded at ruling prices and can engage in borrowing and scrip lending. The collective investment scheme may borrow up to 10% of the market value of the portfolio to bridge insufficient liquidity.

Annualised returns are period returns re-scaled to a period of one year. This allows investors to compare returns of different assets that they have owned for different lengths of time. Actual annual figures are available to the investor on request. Income distributions, prior to deduction of applicable taxes, are included in the performance calculations. NAV to NAV figures have been used for the performance calculations, as calculated by the manager at the valuation point defined in the deed, over all reporting periods. Investment performance calculations are available for verification upon request by any person. Reinvestment of income is calculated on the actual amount distributed per participatory interest, using the ex-dividend date NAV price of the applicable class of the portfolio, irrespective of the actual reinvestment date. The performance is calculated for the portfolio. The individual investor performance may differ, as a result of initial fees, the actual investment date, the date of reinvestment and dividend withholding tax.

Different classes of participatory interests apply to these portfolios and are subject to different fees and charges. A schedule of fees, charges and maximum commissions is available on request from the manager, or is available on the website at www.sanlaminvestments.com. Forward pricing is used. The portfolio valuation time is 08h00 for fund of funds and 15h00 for all other portfolios and the transaction cut-off time is 14h00. The transaction cut-off time should be 14h00, for portfolios except fund of funds, but execution is not always guaranteed. If execution could not take place on the same day, it will take place the next business day, or at the earliest possible opportunity. For fund of funds, the cut-off time for the execution of trades is 14h00 on the day preceding the pricing date.

Foreign securities within portfolios may have additional material risks, depending on the specific risks affecting that country, such as: potential constraints on liquidity and the repatriation of funds; macroeconomic risks; political risks; foreign exchange risks; tax risks; settlement risks; and potential limitations on the availability of market information. Fluctuations or movements in exchange rates may cause the value of underlying international investments to go up or down. Investors are reminded that an investment in a currency other than their own may expose them to a foreign exchange risk.

The terms and conditions, a schedule of fees, charges and maximum commissions, performance fee frequently asked questions as well as the minimum disclosure document (MDD) and quarterly investor report (QIR) for each portfolio are available on Boutique Collective Investments’ website at www.bcis.co.za Associates of the manager may be invested within certain portfolios and the details thereof are available from the manager.

Northstar Asset Management (Pty) Ltd, registration number 1996/001423/07 and FSP number 601, is the co-named partner and investment manager of the co-named portfolios within the Boutique Collective Investments Scheme and is an authorised discretionary financial services provider under the Financial Advisory and Intermediary Services Act (No. 37 of 2002). Investors should take cognisance that the provisions of the Collective Investment Schemes Control Act (No. 45 of 2002) are applicable to collective investment schemes. The manager retains full legal responsibility for the co-named portfolios.

THE FINANCIAL ADVISORY AND INTERMEDIARY SERVICES ACT, 2002

Northstar Asset Management (Pty) Ltd is an authorised financial services provider in terms of the Financial Advisory and Intermediary Services Act (No. 37 of 2002) with FSP number 601. The information made available on this website should not be construed as advice as defined in the FAIS Act. Investors should take cognisance of the fact that there are risks involved when buying, selling or investing in any financial product and an investor should seek independent professional financial, legal and tax advice relevant to their individual circumstances before making any investment decision.

COPYRIGHT NOTICE

This website and its content are owned by Northstar Asset Management (Pty) Ltd or its licensors and are protected by copyright and other intellectual property laws. All rights not expressly granted are reserved. Northstar hereby authorises you to view, download, print and distribute the content of this website, but only for information, non-commercial and private purposes.

INFORMATION AND CONTENT

The information and content (collectively ‘information’) accessible in this document are provided by Northstar as general information about the company and its products and services. Northstar does not guarantee the suitability or potential value of any information or particular investment source. Any information in this document is not intended nor does it constitute financial, tax, legal, investment, or other advice. Nothing contained in any service or any other content in this document constitutes a solicitation, recommendation, endorsement or offer by Northstar.

Illustrations, forecasts or hypothetical data are not guaranteed and are provided for illustrative purposes only; returns or benefits are dependent on the performance of underlying assets or other variable market factors; there are risks involved in buying or selling a financial product; past performances are not necessarily indicative of future performances; and no guarantees are provided.

CONFLICTS OF INTEREST POLICY AND CONFLICTS REGISTER

These documents are available on request.

DISCLAIMER

Northstar has taken and will continue to take care that all information, in so far as this is under its control, provided on this website is true and correct. However, Northstar shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website. There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.

External Privacy policy

PRIVACY POLICY

Northstar respects your privacy and is committed to keeping your information confidential. This privacy policy describes how we process information we collect and/or receive from you.

INFORMATION WE COLLECT AND RECEIVE

We collect and receive information about you in the following ways:

Information you give us

This includes any information that you provide to us directly:

• when you sign-up to utilise our services;
• by filling in forms on our websites, or those provided to you;
• when you enter a competition, promotion or complete a survey;
• by posting comments or content on our social media pages; or
• when you contact us or we contact you and you provide information directly to us.

What personal information we collect

• When you register to use our services, you will be required to provide us with the following information, which will vary based on the nature of the service provided, your:
  • • name and surname;
    • contact number and email address;
    • physical address;
    • identity or passport number; and
    • date of birth.
    • when we assist in opening third-party service provider accounts on your behalf: your bank account details; information pertaining to your source of wealth and tax number.

Information we collect or receive when you use our website or social media platforms

We collect information when you use websites or social media platforms by using cookies, web beacons and other technologies. Depending on how you access and use websites, we may receive:

• log information;
• information we infer about you based on your interaction with products and services;
• device information (for example the type of device you’re using, how you access platforms, your browser or operating system and your Internet Protocol (“IP”) address);
• location information.

Information from third-party sources

We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in in other ways.

HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE

We use the information we collect and receive for the following general purposes:

• to provide you with information, products or services you request from us;
• in order to refer you to an appropriate third-party service provider;
• to communicate with you;
• to provide you with support; and
• to provide effective advertising (for example to be provide you with news, special offers and general information about other services and events which we offer, that are similar to those that you have already engaged in or enquired about).

HOW WE SHARE THE INFORMATION WE COLLECT AND RECEIVE

We don’t sell your personal information to third parties for their marketing purposes.

• We may share information with:
  • • we may disclose your personal information to a limited number of our employees and third party service providers (other than those who we refer you to), who we assist you to interact with;
    • our business partners. We may share non-personally identifiable information with select business partners;
    • other parties in response to legal process or when necessary to conduct or protect our legal rights;
    • companies that provide services to us. Companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use information they receive in the course of providing services to us or you; and
    • third-parties where you provide consent. In some cases, third-parties (often advertisers) may wish to attain information about you in order to promote their products to you, or for whatever other reason. We may share information with third-parties where you provide consent in the form of an explicit opt-in. Before we ask you to opt-in, we will endeavour to provide you with a clear description of what data would be shared with the third-party. Remember that once you have opted in to allow us to send your information to the third-party, we cannot control what they do with your data; therefore, be sure to investigate their privacy policies before providing permission for us to share your information.

YOUR RIGHTS

You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various “opt-out” options that we will always provide to you when we communicate with you.  We won’t send you marketing messages if you tell us not to but we will still need to send you service-related messages.

We want to make sure that any data we hold about you is up to date. So, if you think your personal information is inaccurate, you can ask us to correct or remove it. Please contact admin@northstar.co.za

RETENTION OF DATA

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

OUR COMMITMENT TO SECURITY

The security of your data is important to us. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. However, we do employ a number of safeguards intended to mitigate the risk of unauthorized access or disclosure of your information. We will do our best to protect your personal information and we will use up to date technology that will help us to do this. We will at all times comply with our obligation under applicable law.

TRANSFER OF DATA

We are based in and operate from South Africa. Your information, including personal information, may be transferred to and maintained on servers located outside of your country of residence, where the data privacy laws, regulations and standards, may not be equivalent to the laws in your country of residence.

• We might transfer your personal information to places outside of South Africa and store it there, where our suppliers might process it. If that happens, your personal information will only be transferred to and stored in country that has equivalent, or better, data protection legislation than South Africa or with a service provider which is subject to an agreement requiring it to comply with data protection requirements equivalent or better than those applicable in South Africa.
• Your use of our website, followed by your submission of information to us, represents your consent to such transfer.
• We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

LINKS TO OTHER WEBSITES

Our website or social media platforms may contain links to and from websites, mobile applications or services of third parties, advertisers or affiliates.  Please note that we are not responsible for the privacy practices of such other parties and advise you to read the privacy statements of each website you visit which collects personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time.  Any changes that we may make to our privacy policy will be posted on our website and will be effective from the date of posting.

ACCESS TO YOUR PERSONAL INFORMATION

• You may at any time request:
• • • confirmation that we hold your personal information;
    • access to your personal information;
    • the identities or categories of third parties to whom we have disclosed your personal information; or
    • that we correct or delete any personal information that is incomplete, misleading, inaccurate, excessive or out of date.

Requests may be made in writing to admin@northstar.co.za.

PAIA also requires private bodies such as Northstar to compile a manual, designed to assist persons who want to exercise their right to access information. See this manual below:

Access to information – Manual

CONTACT INFORMATION

If you have any questions or queries regarding the above, please contact us at:
Tel: (+27) 0860 766 522
Email: admin@northstar.co.za

Complaints procedure

CLIENT COMPLAINT PROCESS

Please lodge a complaint either via email to admin@northstar.co.za or in writing addressed to:

Client Services
Postnet Suite 784
Private Bag x16
Constantia
7848

Please include your full details, a description of the complaint and documentary proof as applicable. Northstar will endeavour to respond to your complaint within five business days of receipt.

If you are still unhappy please afford Northstar further opportunity to resolve the issue. However, should you be dissatisfied with the final response, you may refer your complaint to the Ombudsman or Adjudicator depending on the nature of the complaint, as set out below in more detail.

Only complaints relating to intermediary services provided by Northstar, as an authorised financial services provider, may be directed to the Financial Advisory and Intermediary Services Ombud (“FAIS Ombud”). The FAIS Ombud acts independently and objectively. Please note that Northstar does not give advice and any complaints relating to advice will not apply to Northstar. In complaints before the FAIS Ombud the complainant and any other party to the complaint are expected to give their fullest co-operation so as to dispose of the complaint within a reasonable time. For these purposes a complainant includes the complainant’s lawful successor in title or a person nominated as beneficiary in terms of the financial product that is the subject of the relevant complaint.