Remaining dedicated to our value system
Considering Northstar Asset Management’s mantra is: ‘Consistent long-term investment performance underpinned by exceptional client service’, our clients should expect all our behaviour to revolve around the key concepts of generating investment returns and improving service to you.
Investing in our business
On this note, over the last year, Northstar has continued to invest in the business along these key value drivers for our clients. This includes hiring experienced heads in both the research and client service teams, systems development and then very recently, moving into offices that cater for our specific functional needs and which allows for some growth. We mentioned ‘some growth’ as we remain acutely aware of our value system, a tenet of which is that we strive to be the ‘best and not the biggest manager’ and our new space is functionally designed for dedicated client service in one area and for the cerebral nature of research in another. Conveniently, our address has not changed as we swapped offices with the neighbours.
Business improvements
In addition to numerous incremental systems improvements across the business, we are starting to see some of the fruits of this investment, which includes:
Industry
Both the structure and stability of the Boeing-Airbus duopoly can be explained by high barriers to entry. There are four of these:
- Ever deeper research insights from our now experienced investment team
- A significantly larger database of companies that we have built research models on
- Sustained exceptional offshore investment performance
- More consistent domestic investment performance
- Higher levels of specialisation from employees with more defined roles
- Consistent client and advisor feedback of excellent service delivery and care
- Improved client reporting – we aiming for online access for our clients and advisors by the end of 2018
- Continued sustained client growth that assists us to deliver to all our clients on our goals
Forthcoming developments with respect to advisor support will include:
- Ever deeper research insights from our now experienced investment team
- A significantly larger database of companies that we have built research models on
Northstar has been in business for over 20 years, a testament to our continual desire to work in the interests of our clients by always doing what we do, but better! We believe that 2018 is developing into a year where we are focusing on what counts – operating at the highest levels in all areas we can control, namely client service and producing outstanding research. The rest we leave to fate.