Staff member profile – Gugu Mgutshini (Client Service Administration)

STAFF MEMBER PROFILE

When did your interest in financial markets start? I have always been slightly intimidated by the complexity and unpredictable nature of financial markets, which is exactly what makes them so intriguing. There are so many factors to consider and very few things can occur without consequence.

When did your interest in financial markets start?

I have always been slightly intimidated by the complexity and unpredictable nature of financial markets, which is exactly what makes them so intriguing. There are so many factors to consider and very few things can occur without consequence.

What did you study and why?

I studied a bachelor of commerce at the University of Cape Town, specialising in management studies. I have an interest in the operational and managerial aspects of businesses.

What do you think equips you to do this job properly?

I strive to make meaningful interactions with my environment and seek to leave an environment in a better condition than before my arrival. I am both people and process centered. This, guided by my enquiring mind and commitment to process improvement make for a useful combination in the client servicing and operations team.

What do you love about investing?

It is a delicate and complex process that takes more research than one would intuitively expect. It is less of a ‘guessing’ game and requires the analysis of many moving parts. This as a whole makes me respect the processes that result in good investment decisions.

What do you find the most challenging part of your role?

Working in client servicing means that most of the things I do directly impacts our clients. This is essentially what I love about my role, however it can be challenging to manage the expectations of our clients while keeping them informed.

Why do you think clients will do well at Northstar?

In addition to the strong principles guiding our investment process, is a dedicated operations and client servicing department which thrives on outstanding service. The combination of the two departments is what I think makes Northstar special. Clients can rely on the expertise and research of the investment team as well as a sincere commitment to client servicing.